Nomfundo needs to learn telephone etiquette

My mum is currently on hold for over an hour with Nomfundo at DStv trying to reconnect her account. Nomfundo keeps putting her on hold but with no resolution. She has requested to speak to a supervisor for assistance but to no avail. Can you please employ staff that is competent and get back to customers that are being put on hold. Pathetic service. Regret paying and wanting to reconnect.

She is still currently on hold no feedback from Nomfundo