Nolwazi the rude agent

To whom it may concern

I am deeply disturbed and disappointed with not only the service but also the consultant i dealt with this morning. Nolwazi was rude and seemed rather irritated and not interested in doing her job, she was more interested in telling me the generic protocol instead of listening or probing to understand my specific problem, while I the customer who had every right to be frustrated was calm. She further proceeded to ***ardly hang up the call on me when I requested to speak to her supervisor. It seems to me she either needs serious training or perhaps needs to reevaluate her choice in employment. I am appalled that I spent almost an hour this morning on the phone to multichoice and still my problem was not solved. Mind you I had to call in 3 times. No one bothered to even attempt to return my call although aware it was not my first.

Regards A dissatisfied customer