1 reviews | Active since Jul 2017

06 Jul 2017, 07:46

NOKUTULA NYEMBE SAVED THE DAY

<p>I called Multichoice and spoke to a lady Angela with regards to a payment made for my service to be reconnected. She was not helpful at all and was very rude. Told me that there's nothing she could do as my payment did not reflect. I need to send the proof of payment through to proofofpayment@multichoice and I will be reconnected when the Pop is received and that this could take up to 24hours. Needless to say, I was angry. I sent the Pop though and the email bounced. I called in again and got through to Nokutula Nyembe, what a helpful and pleasant lady. She took the time to listen to me and then requested that I send the Pop directly to her, and whilst I was on the line she waited for the email. When she received the Pop she explained that she would attach it to my account and reconnect my service. Thank You Nokutula for your friendly service. She is truly an asset to Multichoice, she saved the day and I am a happy customer again. Well Done and you can only grow from strength to strength with that positive attitude. I wish nothing but the best for you for your bright future. God Bless.</p>

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply06 Jul 2017, 08:26
Official

Dear Marsha

Thank you so much for the feedback on the positive experience created by Nokuthula. We are going to make sure they get this feedback as well as recognition for their excellent work.

It's always so good to hear that our agents stayed true to our values.

Please let us know if there is anything else that we can assist you with in future.

Kind Regards,

Lebogang