Nobody knows what they are doing

Firstly I paid double for 3 Box Office movies. I paid them with my Credit Card and I was billed for the same movies at the end of the month. I have been struggling for more than a month and I am not any closer to getting my money back or getting it sorted out. I have contacted them numerous times. They tell me that I need to register for DSTV self-service to get a DSTV statement, but I cannot do it because they have a wrong cell number on their system. I have called them and asked them to correct it more than once, but they have failed to do so, and without the statement they cannot help me. My partner complained on Hello Peter before and told them to contact me when they responded. When they called me and I didn't answer the first time they called, they concluded the complaint.<br> <br> On my mother's account they charged us for the first Box Office movie and for both movies on a 2 for the price of 1 Monday special. We never got our money back after complaining.<br> <br> They also cancel my DSTV and change my packages at least once a month without being asked to do so, and even though I have paid for Premium.<br> <br> I am very disappointed Multichoice. We pay a lot of money for your poor service!