BS
Bronwyn S

1 reviews | Active since Jun 2017

08 Jun 2017, 12:11

Nobody knows what is happening there!!

<p>Yesterday i called into the call centre and requested what the outstanding balance is on my account for the account to be reinstated as services where suspended. I was told R211.00. today services are still not switched on i call in again today and today im told i must pay another R255.00</p> <p>Last month R450 was paid this month R300 +R100 +R211 =R611 </p> <p>Why must i still pay R255 when i paid the subscription R489 + R122 reconnection according to the other call centre agent.</p> <p>Apon this when disconnected they sent me a sms on the 6 June when disconnected to pay R325.92 to be reconnected which was paid R300 +R100 and then later R211.</p> <p>So tell me who is fooling who here?</p> <p> </p>

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply08 Jun 2017, 12:29
Official

Dear Bronwyn

We acknowledge receiving your complaint. Feedback will be communicated to you shortly.

Kind regards

DStv Hello Peter team