No words!

After posting my bad review and speaking to a supervisor and I checked my account today and still no refund so I called multichoice again! Spent 8 min on the call requesting for a refund I requested two weeks ago. The supervisor andile random promised shed call me back which she has not! I spend almost 40 min in total calling this money making company. So I asked the agent If she could call me back on the 20 lth September coz that's my billing date.. So I need her to make some adjustments.. She tells me she's off on the 20th so I must call back