No wonder you're losing business to Netflix YOU SUC****!

On Friday the 24th I went to the Maponya mall and wanted to 1. Help my mother upgrade her decoder and 2. Transfer my explora decoder to her name. What followed was nothing short of horrific really. Detail is below: a. I was told by the lady helping us - can't remember her name- that both things we wanted we difficult. b. She adviced that since my explora was insured change of ownership had to be made with the cancellation of insurance and since it was 16:45 the insurance call centre was closed and that we had to come back on Saturday as they open to do it. I asked if she was really sure that insurance people open on Saturday and she said YES!Mind you I stay 45km from Maponya mall. c. I went to the shop on Saturday and this time was helped by Nhlakanipho Khumalo. He advised that the insurance people did not work on Saturday and therefore change of ownership cannot be done. I insisted that I was told that they work, he proceed to call the lady who was helping us and she simply dismissed us by saying "ahhh I forgot that they don't open on Saturday " d. Nhlakanipho then went on to advice that we leave the documents and he will do it first thing Monday morning and call me when it is done. Come Monday as expected, no call from him. Been trying to call them since and their phone numbers says it's not available. e. Today on Thursday I call the customer service centre to ask for help and Phumzile says to me she can't tell me how long it takes to do change of ownership as she doesn't want to cause problems for herself if I don't get help. I further ask her what needs to be done for this to be completed and she tells me I need to call them; I ask for Maponya phone number and she gives me the same number that's not working. When I tell her that it doesn't not work she suggests that I go back to Maponya, I ask to speak to her teamleader and I am made to hold for 20 minutes and finally she comes back to tell me her team leader is busy and will call me in 15 minutes. It is now 2 hours later. f. I call again, with my airtime and I speak to Tshepiso who tells me that the transfer has been done and all i need to do is connect the explora and enjoy. Modimo!!! I do exactly that and the error message reads that my account is suspended!

So basically I am paying for services that I am not receiving. This is ****************! What does it take to get decent service from Multichoice?