No wonder why Multichoice DSTV is slowly dying

On October 18, 2024, I contacted multichoice customer service for assistance with connecting my decoder. NTOMBOSINDISO NTSHANGASE was quite helpful in resolving my connection issue. After assisting me, she placed a R800.00 charge to my account. I have phoned multichoice customer service several times without receiving any support. Every time I contact, the agent promises to get back to me after speaking with his/her supervisor. To yet, there has been no call from Multichoice. My television has been unplugged three times since this event. I ended up going to the local Multichoice Agent in Karen Park (Moropane Projects) for assistance, and they informed me that the case had been raised to Head Office. While waiting for a response from Multichoice, I am being harassed by disconnecting my DSTV this has happened three times.

To be honest, I'm not shocked that so many people are complaining about Multichoice DSTV because the service is so bad. I've had DSTV for 20 years and never missed a payment, but I'm thinking of leaving. The inept NTOMBOSINDISO NTSHANGASE should be examined because I am concerned about how many individuals like me have abandoned DSTV due to dissatisfaction generated by her. To date the problem has not been solved this morning I am without DSTV. My name is Desmond contact @***