CL
Claudia L
1 reviews | Active since Aug 2014
26 Nov 2024, 18:04
No wonder DSTV was sold off and being ditched by subscribers.
We disconnected an old dstv and took a new dstv explora. I was in the room when it was confirmed it would be cancelled, in July/August 2024. I have been paying them with no qualms, all of a sudden this month, I pay and they disconnect me. Someone not only failed to disconnect and cancel the old contract, but has added 2 funeral policies. I have no asked them to send me copies of the call per the PAIA act to confirm we did not cancel the one subscription, still waiting.
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Replies (2)
DStv (MultiChoice)'s replyOfficial
26 Nov 2024, 18:08Hi Claudia,
Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need. Should there be any further updates or details required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need. Should there be any further updates or details required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply26 Nov 2024, 18:08
Official
Hi Claudia,
Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need. Should there be any further updates or details required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need. Should there be any further updates or details required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
CL
Claudia L's updateReviewer Update
26 Nov 2024, 18:10I was told to go to your branch, while my DSTV is off. I know your company is going alot not being able to match against big streaming services. So either give me money back or re-activate my dstv
CL
Claudia L's update26 Nov 2024, 18:10
Reviewer Update
I was told to go to your branch, while my DSTV is off. I know your company is going alot not being able to match against big streaming services. So either give me money back or re-activate my dstv