No wifi connection for 1week and a half

Its been 1and a half week since my wifi internet connection stopped, i tried calling dstv for assistance and i was told that they do see anything on their side as it shows that my wifi router is active. I was told to take it to the nearest multichoice center and i even told the lady that there it was just a waste of time as i had a friend who was returned and told that they do not assist with wifi routers and i promised the call center agent that i would go probably i might get lucky. I went to the center but i was also returned and told that they won’t be able to assist me. Now the question is whats going to happen? Am i going to pay for something that I wasn’t using for almost a week and a half or what? I have tried all the tricks in the book, unplugging it and also resetting it even tried that with the lady at the call centre. Its shows a green light on the up/down arrows, Please advice as to whats the way forward with this issue.

Please contact me ***