No view experience

Again I am highly disappointed by the service or rather bad services I have experiencing from Multichoice. I subscribed to the services last year June. Due to that I was not home at the time of installation, I asked the lady I shared the house with to use her details. The initial agreement was that we will be billed on 10th monthly. Which I think only happened once or twice and was moved to 3rd (without our knowledge). Our services were suspended on 8/01/2016 due to non payment and were reconnected the next after countless phone calls and agents explaining things that did not make sense. To my surprise I woke up this morning to a blank TV, our subscription was suspended again. When I called the centre I was overdue with paymeny. Apparently whenever my subscription was cut there was an additional cost of a reconnection fee and this has been happening since August. Firstly we were never told that our billing date will be shifted forward. There was never any correspondence. Therefore I highly believe that we are not responsible for the additinal fees. We would like our services to be reconnected. This is very disappointing. You are the only entertainment we have in the [URL Removed] on