No Sympathy

My mom passed away end of last month, thus i began to change all the debit orders to my dad's details. After sending a few emails to dstvhelp i got the details changed. I changed the banking details to the end of the month. Requested from dstv a reply to make sure they have changed the debit order details and no where do they mention that there will be pro-rated amounts outstanding. Today they cut the dstv because we have not paid. We paid the full amount of almost a R1000 last month so we does the pro-rate come in. This is the worst service that i have received since working to change all my late mom's accounts. Not a bit of sympathy for anyone, sorry for you lost but hai please pay even more money. No wonder people are canceling there dstv account