No support for Walka 4.3

To check / upgrade the firmware of my Walka 4.3 I need to access [URL Removed] this is the message on my Walka. The web site doesn't exist & Multichoice / Dstv no longer provide online firmware. The call centre tells me to take the unit in to their support centre. In todays technological age I have to get in a car & travel through traffic to a centre without assurance that I'm actually going to get the support I need? This facility for thousands of devices is just taken away? That tells me that Dstv doesn't care to support their customers, only sell new products! That's like buying a car & when they produce a new model yours is discontinued from parts support. Would you still buy another of their products?<br> <br> I'm sitting with a product that might not be working to the best of its capabilities (restarts itself periodically) & I can't get the support I need which was available. In fact the support for the Walka 7 (current model) is also not found on the website. This is really poor. If Dstv can't support my requirement why should I support them?