no support for supported products

I have a supported smart TV and the DSTV now app does not work properly, after repeatedly requesting assistance I have yet to have a meaningful response, the support people although very sweet and well spoken, basically tell you the same 3 steps and then it becomes your problem or they palm you off to an invisible technical team who never get back to you. the support game seems to be rather to get rid of you than to solve the problem, one even suggested i just go to the website and watch it from there. the error I get when trying to register the TV as a device is a masked error that says an "error occurred please try again." and they have some rule that says you cannot remove more than 2 devices every six months.