No Support - Even if promised to receive answer

One of the reasons I do not pay this account by debit order is that the accounts remains a &*())*^.<br> <br> I made a double payment in August 2015 for the amount of R 779.00 to ensure that I am always one month ahead. But this is where my nightmare started.<br> <br> Somewhere something went wrong. First Multichoice did not pick up the payment, and after a phone call I received one (1) credit on the 18th of August 2015.<br> <br> I kept phoning to try and sort out but the time you hold on you could have paid for months subscription.<br> <br> On January the 4th 2016 I decided to send a note to the enquiry department with the bank statements attached. I promptly received a reply email promising an answer within 24 hours.<br> <br> Ha Ha Ha. Nothing. Phoned on 6th. Was told it will be expediated. on the 12 I spoke to a Reginald Madibane who said I must send it to him directly. I received confirmation that he received it Whala. No further respons.<br> On 15th I phoned and was told to wait for credit to be passed on Saturday or Monday. On 19th still nothing. Phoned again. Helpdesk said hold on and next moment throurgh to rating service. Not laughing any more. Send email to Reginald again. No response. This is theft