1 reviews | Active since Sept 2010
No such thing as as loyalty
i have been a drab customer for approximately 20 years. I pay my accounts by Alitalia more than is due every month. I somehow, not quite sure how but did not pay them this month. I called them and asked if I could be reconnected and on 1 August I would pay the R500 odd I owe as I pay extra every month it is not a large outstanding amount. They said that they couldn't because of a new system they installed. Being a loyal customer counts for nothing with dstv. It is an attitude of pay or go to hell, even after being a loyal customer for approximately 20 years. I know I am at fault for having outstanding fees, but I assumed that the free interest they earn off my extra payments might buy me some loyalty in return. Guess not. Thanks Multichoice, you have made me realize that the days of loyal customers counts for naught.
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We tried to contact you without any successes.
We unable to locate your account with the information you have supp****.
Please provide us with one of the following so that we may access your MultiChoice account and assist you accordingly:
o MultiChoice Customer Number
o Decoder or Smart Card Serial Number
o Identity Number of MultiChoice Account Holder
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable
Your support, and that of all our customers, is important to us.
Regards
Rupert
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We tried to contact you without any successes.
We unable to locate your account with the information you have supp****.
Please provide us with one of the following so that we may access your MultiChoice account and assist you accordingly:
o MultiChoice Customer Number
o Decoder or Smart Card Serial Number
o Identity Number of MultiChoice Account Holder
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable
Your support, and that of all our customers, is important to us.
Regards
Rupert