No streaming Services after payment was 4 days ago.

I made payment for Dstv Streaming Services on Sunday 10-09-23.Its 4 days later and i still cant use the streaming services (Thursday 14-09-23).When i call the call center they say that my payment is Unallocated.The same story for 4 days.This is the quickest way Dstv will loose thier customers.I have provided proof of payment and a screen shot from my capitec accoun***** asimple case yet they make it so complicated and simply frustrate thier customers.