LM
Louise M
1 reviews | Active since Apr 2013
28 Jan 2015, 13:30
NO STOCK!!!!
We went to our local Multichoice branch on Saturday for a replacement decoder but they didn't have stock -which was acceptable and understandable. They said that the new stock will come on Monday...it has been almost a week now and still they don't have any stock. What is going on? I phone them daily and still they can not replace my decoder...so I am now paying for something i do not have. Then when I phone the call centre to ask about the stock availability issue, the agent tells me that Randburg has stock and I can go and get one there. THAT IS ALMOST 200KM!!!
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DStv (MultiChoice)'s replyOfficial
29 Jan 2015, 15:39Hello louise.maritz,
Please accept our sincerest apologies for the inconvenience you have experienced with regards to the swapping of your equipment.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us. An ethos that we clearly did not live up to in our dealings with you.
We will speak with the agency in your area to ensure that forward planning is done for all stock required for our customers. Our records show that you have swapped your decoder.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Warm Regards
Kristel
Please accept our sincerest apologies for the inconvenience you have experienced with regards to the swapping of your equipment.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us. An ethos that we clearly did not live up to in our dealings with you.
We will speak with the agency in your area to ensure that forward planning is done for all stock required for our customers. Our records show that you have swapped your decoder.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Warm Regards
Kristel
Best regards,
DStv (MultiChoice)'s reply29 Jan 2015, 15:39
Official
Hello louise.maritz,
Please accept our sincerest apologies for the inconvenience you have experienced with regards to the swapping of your equipment.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us. An ethos that we clearly did not live up to in our dealings with you.
We will speak with the agency in your area to ensure that forward planning is done for all stock required for our customers. Our records show that you have swapped your decoder.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Warm Regards
Kristel
Please accept our sincerest apologies for the inconvenience you have experienced with regards to the swapping of your equipment.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us. An ethos that we clearly did not live up to in our dealings with you.
We will speak with the agency in your area to ensure that forward planning is done for all stock required for our customers. Our records show that you have swapped your decoder.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Warm Regards
Kristel
Best regards,