No Statements or Reminders received

The last time I received a statement from Multichoice was in July and when I try to go online I can only view information dated as OLD as 2011. I called the call centre this morning and spoke to Dimples and she didn't seem like she knew or understood what she needed to do or say to a customer and that also escalates an already frustrated client. She advised that the was a system change and that the statements were not generated. I had to ask when this came into effect and she could not explain or advise when the system would be working again. I had to ask what my balance was whereas she could have at least offered to give me my balance as their systems were not functioning. I have asked a number of people if they received any form of communication regarding this and they have not but yet we all receive emails about weekly TV programming which doesn't make sense.