No statements. No Catch Up

Firstly - I have not received my email statement since 3 July 2015, which was the last statement. When I enquired about this, it took Multi Choice a week to respond to my e-mail query, only to be told they are experiencing problems with their email statement facility. When I asked for it to be sent via post, I get told DSTV requires my Tax Number. What for? I don't know...I'm not applying for credit, nor is DSTV a FSP. It is now Nov 2015 and I have yet to receive a statement.<br> <br> Secondly - For the past week, our Catch Up is not updating. When I phoned this afternoon, I get told there is a problem. And whoops, the call gets cut after 3mins. I phone back and again after 3mins, the call gets cut.<br> <br> No message has been received via messages on Explora to inform the customers of the above issues. Yet, we pay R779 a month for services not given. And don't think DSTV will give discounts for \down time"....that will be wishful thinking."""