MN
Melikaya N
1 reviews | Active since Oct 2015
06 Oct 2015, 19:47
No statements
I called for a statement and was told to go to the website to get it or go to the closest branch. When I go online their system has not been updated and I don't have the latest statement I was looking for. I called again and to be told there is a new system and I must keep refreshing, this does make sense, refresh daily for a month. I kept calling until someone emailed a statement saying there is nothing they can do at the call centre, terrible service, more money on calls for simple things.
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Replies (1)0
Replies (1)
DStv (MultiChoice)'s replyOfficial
18 Oct 2015, 09:06Hello meli76,
We apologise for the delayed response and the inconvenience caused regarding your request for the statement.
Please be informed that we have referred your request to our finance department for further assistance. They send will you the latest copies of the statement to your personal email address.
Thank you for bringing this matter to our attention. Your support is important to us.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
We apologise for the delayed response and the inconvenience caused regarding your request for the statement.
Please be informed that we have referred your request to our finance department for further assistance. They send will you the latest copies of the statement to your personal email address.
Thank you for bringing this matter to our attention. Your support is important to us.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply18 Oct 2015, 09:06
Official
Hello meli76,
We apologise for the delayed response and the inconvenience caused regarding your request for the statement.
Please be informed that we have referred your request to our finance department for further assistance. They send will you the latest copies of the statement to your personal email address.
Thank you for bringing this matter to our attention. Your support is important to us.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
We apologise for the delayed response and the inconvenience caused regarding your request for the statement.
Please be informed that we have referred your request to our finance department for further assistance. They send will you the latest copies of the statement to your personal email address.
Thank you for bringing this matter to our attention. Your support is important to us.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Best regards,