WT
Werner T

1 reviews | Active since Jul 2014

09 Nov 2015, 15:44

No Statement for 8 Months

Since starting with dstv, I have not yet received any statement, March 2015 till to date. I have phoned twice in one week asking to send me an email with my statement attached and still to date no email of one of the 2 staff members who helped me. I have given my personal email address and even that is not helping at all.<br> So now i thought okay, let me login online to receive them there and download them, and what do I found???? an error!!! ugh<br> After being on the phone for how many minutes, wasting my time, i don't have the patience anymore. This is not the first time i am having problems with dstv.<br> <br> I need some feedback to as what is happening.

0
Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply10 Nov 2015, 08:21
Official
Hello werries91,

Dear DStv Customer,

Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.

Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.

We apologise for the inconvenience.

Kind regards
MultiChoice Team

Best regards,