JF
Jerome F
1 reviews | Active since Dec 2013
05 Oct 2015, 09:24
No Statement
1. Have subscribed to DSTV since last year....in this time have not received a statement, and when i request it, the call centre is unable to send one. They are continuously escalating the matter but NO STATEMENT has been received.<br> 2. Took the explora deal of R849.00 per month over 2 years. In order to activate the deal, they had to debit my account before debit order date. I was assured, that there would not be a double debit for that month. Guess what, like clockwork my account gets debited a second time, and for an amount more than the agreed deal. I contact the call centre and only R750 of the R945 debited is showing on my account. And the initial debit of R849 to activate the account does not reflect on my account. They say they will escalate the problem. This month they debit me for R1475 as opposed to R849! Still not statement. <br> Im at my wits end. I feel like i have been ****** and actually want to lay a charge of theft at the police station. I have no idea what's happening on my account due to lack of statement for more than a year. WHAT A BUNCH OF *********** PEOPLE!!!
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DStv (MultiChoice)'s replyOfficial
15 Oct 2015, 14:28Hello JeromeF,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Your concerns have been escalated to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Your concerns have been escalated to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply15 Oct 2015, 14:28
Official
Hello JeromeF,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Your concerns have been escalated to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Your concerns have been escalated to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,