No star review

Good day, in October 2024 I changed my subscription from premium to compact, for a lack of new content. I called before hand to make the arrangement and finalize the installment. This was done and agreed upon. November goes by and premium is still active. December and the package changes , and later December no DSTV. I call and explain and the service is back for two days then off again. I continue to call, request to speak to a Team leader after 9 the morning but no team leader is on shift yet. i also request them to call me , nothing happens. I call again and am on hold for 30 and 28 minutes consecutively and all they say is i paid short, but i paid what i was quoted and i was instructed not top use the app because the app auto bills, so changes wont be applicable. long story short, i asked to speak to team leaders who help for all of 30 seconds, they don't get back to you and all the want yo to do is pay additional funds. Recorded calls cannot be traced(conveniently) it seems as though DSTV is being run by ******* officials, they have no loyalty to their subscribers.