CJ
CONRAD J
1 reviews | Active since Dec 2009
28 Feb 2016, 08:09
no sound on fox 125
Channel 125 is permanently without sound, it is not my decoder, its has no sound for days.<br> I see a lot of peole complain about it on here and Facbook, and you keep giving useless advice. It is your technical fault.on your side. Switchin our decoders of don't work. We pay for a service with hard earned money, we deserve quality. We are tired of being bul**** and ********** by corporate, we are not sheep. Guess what, u gonna give me a price increase again next month and I'm still going to watch the same shows over and over. And no sound on 125
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Replies (1)
DStv (MultiChoice)'s replyOfficial
02 Mar 2016, 10:56Hello conrad9,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
The lack of sound and/or signal lose on the channels can be caused by bad weather conditions or your dish alignment being out, calling the Call-Centre will help so that they can help you trouble-shoot the attribute to the problem and eventually refer you to an Agency/Installer if need be.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Cecil
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
The lack of sound and/or signal lose on the channels can be caused by bad weather conditions or your dish alignment being out, calling the Call-Centre will help so that they can help you trouble-shoot the attribute to the problem and eventually refer you to an Agency/Installer if need be.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Cecil
DStv (MultiChoice)'s reply02 Mar 2016, 10:56
Official
Hello conrad9,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
The lack of sound and/or signal lose on the channels can be caused by bad weather conditions or your dish alignment being out, calling the Call-Centre will help so that they can help you trouble-shoot the attribute to the problem and eventually refer you to an Agency/Installer if need be.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Cecil
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
The lack of sound and/or signal lose on the channels can be caused by bad weather conditions or your dish alignment being out, calling the Call-Centre will help so that they can help you trouble-shoot the attribute to the problem and eventually refer you to an Agency/Installer if need be.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Cecil