No solutions, bad service

I called in this morning on an account query.

No debit order was processed from my account on multichoice's side for the month of February and accordingly my account was suspended.

I tried solving the problem online, just to find that another customer's bill is loaded onto my name. When I advised the consultant about this she merely said she "is not sure why that is happening" without offering any resolution.

When I asked how I can proceed to make payment for this month, I was told that there are no amounts reflecting as outstanding. The consultant proceeded to place me on hold, for about 15 minuted after which I cut the call.

So I have someone elses bill on my name, and no resolution on how to make payment on my account.

I have a DSTV premium account. The fees on this account are high. I expect better service and quicker solutions!