No solution or feedback on billing query

A complaint was logged on this platform on the 15th of March when I had initially logged a query on the 3rd of March, so this is with reference to my previous complaint. The issue still hasn't been resolved. I spoke to Nomalungisa on the 24th of March who also reinstated the service but it was disconnected again on Tuesday. I am really at my wits end now as I have called and have gone to one of your agencies but no one has been able to resolve the issue for me. I have also been informed that I have been billed a reconnection fee, which I refuse to pay as none of this is my fault, if anything I have been inconvenienced and have been without service for almost 10 days in total. When I spoke to Nomalungisa, I was ingormed not to expect anyone to get back to me as your company doesn't do that and I was shocked because how else will I know what is happeninh with my query. I am not impressed at all with how I have been treated by your company and am amazed at how inefficient your system is.