FG
Fagwa G
1 reviews | Active since Apr 2014
26 Mar 2016, 22:23
No sms about outstanding amount
My husband pays my DSTV account via FNB EFT. This month we received an sms to say to pay <br> R44.20, I then called on 21/3/2016 to confirm the amount before I go on holiday. Was informed to only pay R44.20 which we then paid. But now to come home from holiday and to see DSTV is suspended. I was not informed there was a problem at all. This is my problem.
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DStv (MultiChoice)'s replyOfficial
28 Mar 2016, 13:47Hello gamielf,
Please accept our apology for the delayed response and the inconvenience caused in this regard.
We confirm that the balance you were advised to pay (R44.20) had to cover your viewing period from 01 to 31 March 2016. However, there was payment reversed paid on the 09 February 2016. This payment was reversed on 21 March 2016 leaving your account to have an outstanding balance.
Currently, your DStv service is active and the account is paid up after we received a payment on 27 March 2016.
Once again, we apologise for any inconvenience caused in this regard.
Should you require any further assistance, please don't hesitate to contacts us.
Please use one of the following communication channels below for assistance:
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Please accept our apology for the delayed response and the inconvenience caused in this regard.
We confirm that the balance you were advised to pay (R44.20) had to cover your viewing period from 01 to 31 March 2016. However, there was payment reversed paid on the 09 February 2016. This payment was reversed on 21 March 2016 leaving your account to have an outstanding balance.
Currently, your DStv service is active and the account is paid up after we received a payment on 27 March 2016.
Once again, we apologise for any inconvenience caused in this regard.
Should you require any further assistance, please don't hesitate to contacts us.
Please use one of the following communication channels below for assistance:
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
DStv (MultiChoice)'s reply28 Mar 2016, 13:47
Official
Hello gamielf,
Please accept our apology for the delayed response and the inconvenience caused in this regard.
We confirm that the balance you were advised to pay (R44.20) had to cover your viewing period from 01 to 31 March 2016. However, there was payment reversed paid on the 09 February 2016. This payment was reversed on 21 March 2016 leaving your account to have an outstanding balance.
Currently, your DStv service is active and the account is paid up after we received a payment on 27 March 2016.
Once again, we apologise for any inconvenience caused in this regard.
Should you require any further assistance, please don't hesitate to contacts us.
Please use one of the following communication channels below for assistance:
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Please accept our apology for the delayed response and the inconvenience caused in this regard.
We confirm that the balance you were advised to pay (R44.20) had to cover your viewing period from 01 to 31 March 2016. However, there was payment reversed paid on the 09 February 2016. This payment was reversed on 21 March 2016 leaving your account to have an outstanding balance.
Currently, your DStv service is active and the account is paid up after we received a payment on 27 March 2016.
Once again, we apologise for any inconvenience caused in this regard.
Should you require any further assistance, please don't hesitate to contacts us.
Please use one of the following communication channels below for assistance:
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah