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anelle H
1 reviews | Active since Dec 2010
06 Aug 2015, 18:24
No signal on Walka again!
I phoned the call centre two days ago. Our Walka loses signal about once a month and gives a E19-7 error message. The lady who answered said she can't fix it and will escalate it to her manager. He will phone me back. Still waiting?.. Faithfully paying our subscription though!
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Replies (1)
DStv (MultiChoice)'s replyOfficial
11 Aug 2015, 12:29Hello anelle,
It is with great concern and regret we received your feedback regarding our service. We would like to personally apologise for your inconvenience.
The signal has been sent to your DStv Walka to restore your DStv Mobile service. Please reset your device by using a pin into the port to try and access the picture.
It also important that we inform you that our DStv mobile signal is currently experiencing signal problem. However our support team is attending to the problem.
Once again, we apologise for the inconvenience caused in this regard.
Thank you for being our loyal customer. Your support is important to us.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
It is with great concern and regret we received your feedback regarding our service. We would like to personally apologise for your inconvenience.
The signal has been sent to your DStv Walka to restore your DStv Mobile service. Please reset your device by using a pin into the port to try and access the picture.
It also important that we inform you that our DStv mobile signal is currently experiencing signal problem. However our support team is attending to the problem.
Once again, we apologise for the inconvenience caused in this regard.
Thank you for being our loyal customer. Your support is important to us.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
DStv (MultiChoice)'s reply11 Aug 2015, 12:29
Official
Hello anelle,
It is with great concern and regret we received your feedback regarding our service. We would like to personally apologise for your inconvenience.
The signal has been sent to your DStv Walka to restore your DStv Mobile service. Please reset your device by using a pin into the port to try and access the picture.
It also important that we inform you that our DStv mobile signal is currently experiencing signal problem. However our support team is attending to the problem.
Once again, we apologise for the inconvenience caused in this regard.
Thank you for being our loyal customer. Your support is important to us.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
It is with great concern and regret we received your feedback regarding our service. We would like to personally apologise for your inconvenience.
The signal has been sent to your DStv Walka to restore your DStv Mobile service. Please reset your device by using a pin into the port to try and access the picture.
It also important that we inform you that our DStv mobile signal is currently experiencing signal problem. However our support team is attending to the problem.
Once again, we apologise for the inconvenience caused in this regard.
Thank you for being our loyal customer. Your support is important to us.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah