No signal for 3 weeks

I have been a loyal customer of mnet since before digital .. i love the mnet terrestrial package, and more than that my state pension parents are now missing all their favourite shows like Binneland because DSTV are *****ing my subscription and not providing the service that is being paid for.

I have repeated tried calling the call centre who merely email a vaguely operational department call the Migration team, who promised to have me up and running again in 5 days and yet today the installer calls to say they have no stock.

What exactly and how are they prioritising ? How do i get the mnet terrestrial service?

Useless androgenous call center agents emails and my own personal emails are falling on deaf ears.