No signal for 3 days now!!!!!!

I have been out of service for 3 full days now.. yesterday i called the call centre and a “technician” tried to assist me but i still had no connection after we were done. She then advised that they would have to send someone through to assist but it “depends on” where i stay and if they are available!! I mean i pay my subscription to be told “it depends” when i have a problem? Wow! I need this to be sorted ASAP! My dstv acc is ********** 4