No signal

Hello, This platform unfortunately will be used going forward to speak to a representative from DSTV. The two previous consultants don't want to share their contact details. I still do not have access to channels 194, 107 and 161. Its now gone over 2 months and DSTV tried once to rectify the problem. These channels did come on for about 3 hours and then E48-32 re appeared again. I am literally fed up now and ready to cancel my subscriptions.