No signal dish on walk way

Name Zandile Masombuka Account ***email if cell not answering : *** My dstv was installed on 24 May 2020 after a month I had a problem with connectivity, I didn't see where my dish was position as my son is the one who saw it because I stay in a flat in Hillbrow. I was shocked to see that my dish was installed in a walk way which means people who stay in the top floor walk past at daily when Nathi the Hillbrow installer cell no *** he told me that the only place he got connectivity. its less than a metre from the floor if a person decide to kick it they can, bump it by mistake they can, or just touch they can kids play in that walk way. now I do not have signal from Tuesday evening I spoke to Cynthia on WED who in the middle of helping me started selling additional benefits then she got cut off buy discovered that my signal was -1%. Then I chatted with Simphiwe on live chat he ended up advising me to call the installer as the problem is on the dish connection. when I call the installer Nathi he told I must pay R250 why must I pay R250 when any day a person can just kick my dish because of where it is situated. I haven been having signal issues for long now but because I am working from home I will just which my TV off and after few house. WHY WILL MY DISH BE ON PE