cJ
cwayita J

1 reviews | Active since Apr 2014

01 Apr 2016, 19:55

No signal

Been experiencing no signal for the past 5 hours. Multichoice you can be so useless at times if not most of the time

0
Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply01 Apr 2016, 20:00
Official
Hello cwayita23,

It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.

Please note that we've tried contacting you but failed to reach you, your line took us straight to voicemail.

Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchoints):

@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com

Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.

Regards
Cecil