JI
Jix I
1 reviews | Active since Sept 2011
17 Mar 2016, 20:28
no signal
More often than not there is no signal. Call centre say I must fiddle with aerial connection. I cannot watch one programme without at least 3 signal errors. Programmes are old and boring and there are so many repeats. I do not live in a rural area. Satelite is pathetic. Overcharge
Helpful (0)
Replies (1)0
Replies (1)
DStv (MultiChoice)'s replyOfficial
20 Mar 2016, 10:26Hello Vixen74,
We're sorry to hear of the disappointment and of the inconvenience you have experienced with no signal.
Please be aware that some of our technical issues cannot be resolved over the phone. For this reason, we advise to have your decoder tested at the nearest MultiChoice branch or agency. So that our technical team could check your decoder to identify any cause.
If the decoder had been tested and the problem still persist, we recommend that you contact our accredited installers so they may have a look at your installation, they will also advise you of the cost of installation.
Kindly find this link where you can search for your nearest accredited installer in your area : https://selfservice.dstv.com/InstallationHelp/Installers#/findInstaller
Once again apologies for the inconvenience this has caused. Should you require any further assistance do not hesitate to contact us using our touch points below:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elna
We're sorry to hear of the disappointment and of the inconvenience you have experienced with no signal.
Please be aware that some of our technical issues cannot be resolved over the phone. For this reason, we advise to have your decoder tested at the nearest MultiChoice branch or agency. So that our technical team could check your decoder to identify any cause.
If the decoder had been tested and the problem still persist, we recommend that you contact our accredited installers so they may have a look at your installation, they will also advise you of the cost of installation.
Kindly find this link where you can search for your nearest accredited installer in your area : https://selfservice.dstv.com/InstallationHelp/Installers#/findInstaller
Once again apologies for the inconvenience this has caused. Should you require any further assistance do not hesitate to contact us using our touch points below:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elna
Best regards,
DStv (MultiChoice)'s reply20 Mar 2016, 10:26
Official
Hello Vixen74,
We're sorry to hear of the disappointment and of the inconvenience you have experienced with no signal.
Please be aware that some of our technical issues cannot be resolved over the phone. For this reason, we advise to have your decoder tested at the nearest MultiChoice branch or agency. So that our technical team could check your decoder to identify any cause.
If the decoder had been tested and the problem still persist, we recommend that you contact our accredited installers so they may have a look at your installation, they will also advise you of the cost of installation.
Kindly find this link where you can search for your nearest accredited installer in your area : https://selfservice.dstv.com/InstallationHelp/Installers#/findInstaller
Once again apologies for the inconvenience this has caused. Should you require any further assistance do not hesitate to contact us using our touch points below:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elna
We're sorry to hear of the disappointment and of the inconvenience you have experienced with no signal.
Please be aware that some of our technical issues cannot be resolved over the phone. For this reason, we advise to have your decoder tested at the nearest MultiChoice branch or agency. So that our technical team could check your decoder to identify any cause.
If the decoder had been tested and the problem still persist, we recommend that you contact our accredited installers so they may have a look at your installation, they will also advise you of the cost of installation.
Kindly find this link where you can search for your nearest accredited installer in your area : https://selfservice.dstv.com/InstallationHelp/Installers#/findInstaller
Once again apologies for the inconvenience this has caused. Should you require any further assistance do not hesitate to contact us using our touch points below:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elna
Best regards,