RB
Robert B
1 reviews | Active since Mar 2009
28 Jan 2015, 13:50
NO SIGNAL???
From the beginning of January up until now I have been unable to pick up signal on my DSTV and therefore I cannot watch DSTV. I have called Multichoice call centre numerous times and they have been unable to help and I have gone into DSTV in Randburg and they cant assist. i even arranged for an accredited DSTV installer to have a look at the problem and they didn't even know how to fix it. Please cancel my DSTV subscription, WITH IMMEDIATE EFFECT. I am not going to waste my money paying for a service that I cannot use! I have instructed my bank to stop all Mutichoice debit orders from the end of January 2015 going forward. Thank you.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
29 Jan 2015, 15:59Hello rob107,
We have disconnected your services.
Our records show that you have tested your decoder and no fault has been found. We recommend that you e-mail us the accredited installers details so that we may investigate a way forward for you.
If your signal strength is less than 95% or your signal quality is less than 98% then the probability is that your bad signal is dish related. Normally accredited installers offer a three to six month guarantee after they have visited your property.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Warm Regards
Kristel
We have disconnected your services.
Our records show that you have tested your decoder and no fault has been found. We recommend that you e-mail us the accredited installers details so that we may investigate a way forward for you.
If your signal strength is less than 95% or your signal quality is less than 98% then the probability is that your bad signal is dish related. Normally accredited installers offer a three to six month guarantee after they have visited your property.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Warm Regards
Kristel
Best regards,
DStv (MultiChoice)'s reply29 Jan 2015, 15:59
Official
Hello rob107,
We have disconnected your services.
Our records show that you have tested your decoder and no fault has been found. We recommend that you e-mail us the accredited installers details so that we may investigate a way forward for you.
If your signal strength is less than 95% or your signal quality is less than 98% then the probability is that your bad signal is dish related. Normally accredited installers offer a three to six month guarantee after they have visited your property.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Warm Regards
Kristel
We have disconnected your services.
Our records show that you have tested your decoder and no fault has been found. We recommend that you e-mail us the accredited installers details so that we may investigate a way forward for you.
If your signal strength is less than 95% or your signal quality is less than 98% then the probability is that your bad signal is dish related. Normally accredited installers offer a three to six month guarantee after they have visited your property.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Warm Regards
Kristel
Best regards,