No Showmax or dual access

If I could give them a zero, I would have. I've been a client since the 90's. Since then my Id number changed. STILL I do not get anyone at DSTV to change my Id...BUT YES, they do take your monthly payment with your old ID. On my premier account...I can't watch Showmax, I can't use my DUAL option...I first need to change my ID with them via..(whatever the procedure might be...it changes depending on who answers the phone)......The customer service personnel will just put the phone down WITHOUT HELPING. (today again) ...Then they will be the first complaining of loosing their jobs. USELESS....useless and useless. Obviously this is not part of the script that they follow...