AR
Alicia R
1 reviews | Active since Sept 2014
29 Jan 2016, 14:44
no setvice
Sms on the 21/1/2016 DPP special was called back by Mpho from DSTV. dID APPLICATION WAS SUCCESSFUL ALL DOCUMENTS FORWARDED. mPHO INFORMED ME OF the R149.00 to be debited before delivery of Explora. He said that it will be debited on the 25/01/2016. Still not done to date 29/01/2016. Called the call centre from the 27th up until today. No one knowas what is going on. Pathethic service.
Helpful (0)
Replies (1)0
Replies (1)
DStv (MultiChoice)'s replyOfficial
09 Feb 2016, 10:17Hello Alicia Roop,
Please accept our sincerest apologies for any inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted and your DPP decoder delivered and activated as per your request.
Thank you for taking the time to point out our service failings and suggestion. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Should you require any additional assistance to upgrade, downgrade or reconnect and disconnection of service, you may request assistance from any of these channels:
-Twitter@DStvCare
-Facebook/DStv
- ***
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us
Regards
Rupert
Please accept our sincerest apologies for any inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted and your DPP decoder delivered and activated as per your request.
Thank you for taking the time to point out our service failings and suggestion. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Should you require any additional assistance to upgrade, downgrade or reconnect and disconnection of service, you may request assistance from any of these channels:
-Twitter@DStvCare
-Facebook/DStv
- ***
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us
Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply09 Feb 2016, 10:17
Official
Hello Alicia Roop,
Please accept our sincerest apologies for any inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted and your DPP decoder delivered and activated as per your request.
Thank you for taking the time to point out our service failings and suggestion. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Should you require any additional assistance to upgrade, downgrade or reconnect and disconnection of service, you may request assistance from any of these channels:
-Twitter@DStvCare
-Facebook/DStv
- ***
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us
Regards
Rupert
Please accept our sincerest apologies for any inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted and your DPP decoder delivered and activated as per your request.
Thank you for taking the time to point out our service failings and suggestion. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Should you require any additional assistance to upgrade, downgrade or reconnect and disconnection of service, you may request assistance from any of these channels:
-Twitter@DStvCare
-Facebook/DStv
- ***
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us
Regards
Rupert
Best regards,