NO servise

<p>My mother passed away and we mailed the relevant documents to ********** after confirmation received from ********** that this is the way to cancel this contract.. first mail was sent on the 24th of August .. no response received and mail sent again on the 1st of September 2016. After phoning ********** again on the 1st I need to go the a Vodacom branch and advise on what numbers needs to be cancelled and what numbers we would like to keep. After going to the Vodacom branch and they listed the two numbers that we would like to transfer to pre-paid . I was told it takes 24 to 48 hours to activate . So we patiently waited with NO network coverage for 72 hours … NO activation .. So I went back to the Vodacom store and was advised that I have to phone ********** AGAIN to get feedback on the status.</p> <p>Then on the 5th I received a mail back from legal.collections Ref EC -047W-211 Q15 and advised of the options available to me Prepaid Conversion and keep the number. You would then need to settle the premature cancellation fees and any amounts still due on the account in order to proceed with conversion to prepaid. We are unfortunately not in a position to take back the device and amend the contract period. – I also received an SM on my number and advised I need to visit my Vodacom branch … today I did just that … Got to Vodacom and the lady advised that she cannot assist and I need to phone cancellations on ********** … I Phoned cancellations and they said I have to go to the branch… I made it very clear that I am not going back to the branch … they then put me through to cancellations .. which had no idea what I am suppose to do and then put me through to Legal… legal advised that I it is noted on the system that we pending transfer … but I need to go to the branch…</p> <p>Can someone please tell me what to do … as the branch is referring me to the call centre and the call centre is referring me to the branch… al we want to do is keep two numbers and transfer them to pay as you go …both contracts come to an end the end of this month anyway …..I don’t understand why this is do difficult</p> <p> </p>