NO SERVICES ON EXTRA VIEW HD DECODER SINCE 1ST JANUARY 2025 DESPITE ACCOUNT TO BE UP-TO-DATE WITH PAYMENT

Good day DSTV,

Can someone explain to me how in the hell is my account owed? I've had no services on my Extra View decoder *** since the 1st of January 2025.

I have been getting the following error codes:

E143 E43 E16

I have chatted with a number of your support team who have tried to troubleshoot to clear the errors on my decoder but it has not helped at all.

I had a last chat with Sinovuyo who did her best to troubleshoot and advised me that my services on both decoders were active and still insured. She then advised that I should take my HD decoder to the DSTV Service center maybe it's faulty but never told me anything about my account being in arrears.

Then today, I was chatting with Mbaka on WhatsApp who told me that I am having all those errors because my account is owing R65. I told him that I was disputing all this because there was never a time my account was short-paid.

You guys are going to credit my account for all the days that I missed on my extra view from the 1st of January 2025 till today.

As far as I am concerned, my account does not owe you guys anything unless your consultant, Mbaka was drunk. Please can someone get back to me, troubleshoot my decoder, and get this sorted out? I can't be paying for services that I am not enjoying.

In early January, I spoke to one of the team leaders who gave me an amount to pay in February R514. He did a troubleshoot as well but no change although the channels were skipping. Can this be attended to by a professional?

Your help will be appreciated.

Kind Regards,