NZ
Nokuthula Z
1 reviews | Active since Apr 2015
01 Jun 2015, 11:15
No Services
I am really getting tired of Multichoice with all their bad service. i logged a complain on the 22ns that i was not connected and paid my subscription. yesterday they decided to cut my service god knows for what reason this time. I want to know is this what i am going to go through for every week????? i pay for my services its not charity or free. they just increased their premiums but the service is decreasing. if they cant manage to give me a good service, they must just refund me and terminate my contract because i cant be ********** like this....
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DStv (MultiChoice)'s replyOfficial
05 Jun 2015, 08:57Hello Nunus@02,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
We have tried to contact you without any successes.
We confirm that we have adjusted the billing on your account to reflect the correct amount due.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
We have tried to contact you without any successes.
We confirm that we have adjusted the billing on your account to reflect the correct amount due.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply05 Jun 2015, 08:57
Official
Hello Nunus@02,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
We have tried to contact you without any successes.
We confirm that we have adjusted the billing on your account to reflect the correct amount due.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
We have tried to contact you without any successes.
We confirm that we have adjusted the billing on your account to reflect the correct amount due.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,