No service whatsover

Good day. I purchased the Streaming package for R699 on the 6th August. To date I have been unable to make use of your product as Dstv is unable to allocate my payment, despite the fact that I have sent proof of the deduction...made by yourselves, countless times throughout the month. I have spent hours on the phone trying to get this payment allocated and refunded without any success whatsoever. It is now the 31 August and I still have had no response from any of your team members despite countless promises to allocate my payment, refund my payment, call me back, have a team leader call me back. Nothing, no response, no allocation and still no refund. I am at my wits end now. My last reference nr from yourselves is 615 521 51.