No service still despite payment

I paid for my service as I have been doing for more than 2 years now - direct debit from my bank account. Yet my services were disconnected. After emailing my bank statements thrice 2 weeks back and countless calls, the issue still hasn't been resolved. This is also despite an earlier hellopeter complaint that resulted in a promise to contact me back. Honestly a week without service is too long especially when it's not your fault. Calling multichoice has been hell for the past 2 days and I would hang up after 10 minutes on hold. <br> <br> After all these futile efforts, I just wish to get the R99 I paid refunded and the service terminated altogether. I am sure there is still life after Multichoice. I believe that's not asking too much. I have sent my bank statement to 3 different email addresses so tracing the original payment and processing a refund should not be difficult. It's really not rocket science! I may be just one unhappy customer paying so little hence not deserving any attention, but one day such apathy will translate into high customer churn. Kindly action and send me the confirmation. I really don't expect this to take too long.<br> <br> Smart Card: ***