1 reviews | Active since Feb 2014
NO SERVICE SINCE 24/07/2015
DSTV since Friday morning i have been talking to youll firstly youll disconnected my service error E16-4 saying that it caused by bad weather then i have no PVR access once connected for two hours my 1st call was 45mins then i was told my account payment was incorrectly allocated by DSTV and i will have to wait for yourll to sort out but in the meantime i will be able to watch tv only for a few hours then be disconnected again then i must call again to repeat myself for the 10th time whats the problem now at 7pm on Sunday im disconnected again and no one answers the phones at Multichoice suppose thats the service we should accept after been a subscriber for more than 10years and paying more than R800 a month
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
As per our telephonic conversation we confirm that your complaint has been escalated to our Extra View technical department to give you a call back between 3.30pm and 4pm this afternoon to resolve your problem..
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
As per our telephonic conversation we confirm that your complaint has been escalated to our Extra View technical department to give you a call back between 3.30pm and 4pm this afternoon to resolve your problem..
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta