NO service "Service provide"!!

I TRIED to upgrade my DSTV package yesterday, so I am able to watch the Cricket T20 final and Wimbledon in July. WELL, after two hours on my mobile to the call centre and four consultants later and having to repeat the same story over and over again to extremely unhelpful and bored ladies on the other end of the phone, PLUS the use of my mobile call minutes, I am no further than I was the day before!! I tried the WhatsApp route and all I got was "sorry something went wrong" ten times. I was asked to make payment prior to receiving the upgrade and each consultant told me they are sending me the payment link via sms. Well 24 hours later I have not received any sms's!!!! All in All..... so frustrating, irritating, exasperating and I will never get the two hours back I spent on this so called "service provider"!!!! Linda Binder Customer No. ***