No service rendered

I called the contatc center on the 28/12/2020 to take advantange of the black friday special , the agent a spoke to on that day advised i was to be called in 24 hrs , i waited till the 6/01/2021 i then called back and was advised my issue was escalated to a teamleader and i should wait another 24 hours , its not 48hrs later and i decided again to call and follow up spoke to primerose who advised she cant do anything , asked to speak to a supervisor Trevor Sampo and hes been in meetings , its day 10 and no one has called back , i suspect that multichoice is playing games and does not want to offer me what i app**** for ..terrible service as usual from Multichoice , they good with promises and no delivery ......ive been a customer from over 9 years and im really glad my contract is coming to and end .....POOR SERVICE