No service provided

My PVR 1 failed and I needed a new Explora. Waited 3 weeks for George DSTV who had none and eventually got from Knysna. Meanwhile Multichoice still charged full Premium package for no service in spite of several emails and calls about non-availability of Explora. <br> All-in cost installed was R4,300 and Explora had a fault on it. Multiple calls for 6 weeks failed to resolve problem. Eventually it was replaced in George but new unit had no movie or sports channels or most news channels. Also would not record, pause or rewind. Six Multichoice \assistants"and 3 hours of calls could not resolve issue. Eventually paid another R1"