No service past 5 weeks

Almost 5 weeks and 3 channels has E48 32 error. Channels 107,161 and 194. Spoke about 5 times to the call centre always got same response it's a national problem. They working on it but Dstv fails to communicate progress to me. Always same response...we working on it. No one seems to care we are paying customers. Last call made was promised an email as to confirm problem and to explain their solution to resolve. No email sent. Asked call centre how do u know who is affected and they got no response as not everyone is affected by this. So how will u refund us for the non delivery of service past 5 weeks as I paid them for service. They can't answer me.