NO SERVICE - PARTIAL

Phoned 6th January 2016 Ref NO:***0-I5... No Catchup on my decoder (box office was there) after various checks, I was told they would phone me back the next evening (I had been away for a week and was told to give the system 24hrs to update). 7th January - catchup updated with 4 or 5 programs, box office still there. Phoned 8th January 2016 more checks done (box office still there - no further programs on catchup). Was then told there had been a problem with catchup for - 3 weeks and they couldn't help me - I must wait and they don't have a time frame when the problem would be attended to. 10th January - catchup still has 4 or 5 programs - now NO box office. Very Dissatisfied! I am however, without a doubt, absolutely sure that the full premium will be deducted from my bank account at month end. If they are doing this to get everyone to install an Explora - I DON'T WANT TO!!!! But I still want to watch what I pay for!