No Service on Xtra view

I reported an E48 error on my xtra view on 12 September 2018, but it couldnt be fixed. On 13 September 2018 I heard from 2 other people which had the same error message. One of the asked an dstv-installer to fix the error. He said that DSTV had sent new settings and he had several complaints. That same day I phoned DSTV again and they admitted that there was a problem with the Xtra view and that a team is working to fix it. Ons 15 September 2018 I phoned again and the lady told me that she will esculate my complaint and that someone will give me a call back within 1 hour, but nobody called. When I told her that I am paying a subscription but dont get service, she told me that I must remember that I am not paying for xtra view. I was very upset!! The 17th my husband went for a back operation and I phoned DSTV again so that the service will be reconnected when come home, for he will be spending most of his time in bed for the next 6 months. The person I spoke to said that he can see that I called several times, but the lady that spoke to me the day before said that I need to get the decoder tested. She never said anything like that to me, but never the less, the decoder was not faulty. DSTV changed the settings!!! He told me that I need to get an installer, because he cant do anything from his side. After a long discussion he told me that someone of the technical team will contact me within 72 hours, because of the backlog and many complaints. Still nobody phoned me back. My husband came out pf hospital on 23 September and on 24 September I contacted an installer. Although it was braaidag he came to help me and he only had to change the settings on the decorder. What a mess!! No service, lots of telephone expences and R350 call out fee for a problem that was a result of a problem at DSTV. During this time I received an email and a sms to rate the service I got from DSTV and both times I sent a 0 rating back. What a joke...nobody from DSTV even contacted me back to ask why I am unhappy with their service! On 25 September I phoned DSTV call centre again to make a complaint, but they dont take complaints and told me to call ********** 000 to make an official complaint. From yesterday I called several times and nobody answers the phone!!!!